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Find answers to common questions or get in touch with our team.

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Email Support

support@tc-summarizer.com

Response within 24 hours

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Report a Bug

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Enterprise

enterprise@tc-summarizer.com

Custom plans & SSO

Frequently Asked Questions

How do I install T&C Summarizer?▼
Visit the Chrome Web Store and click "Add to Chrome". The extension will be installed automatically and is ready to use immediately.
Why isn't the summary showing for a certain website?▼
Some websites block automated access or load content dynamically. If a summary doesn't appear, try clicking "Open link directly" to view the original page. For modal/popup terms, try clicking the link first to load the content.
How accurate are the summaries?▼
Our AI provides helpful overviews, but summaries are NOT legal advice. We show a confidence level (high/medium/low) with each summary. Always read important documents carefully or consult a legal professional for critical decisions.
What counts as a "summary" towards my quota?▼
Each unique page you summarize counts as one summary. Cached summaries (pages you've already summarized) don't count against your quota. Cache lasts 30 days.
Can I use my own OpenAI API key?▼
Yes! In the extension settings, you can add your own OpenAI API key for unlimited summaries. You'll pay OpenAI directly.
How do I upgrade to Pro?▼
Click "Upgrade to Pro" in the extension settings or on our pricing page. You'll be redirected to a secure Stripe checkout. After payment, refresh the extension to see your Pro status.
How do I cancel my subscription?▼
You can cancel anytime from your Stripe customer portal. Access it via the extension settings or contact support. Your Pro benefits continue until the end of your billing period.
Is my browsing data safe?▼
Yes. We don't store the pages you visit or the content you summarize. Only your account info and usage counts are stored. See our Privacy Policy for full details.
Does the extension work on all websites?▼
The extension works on most websites but cannot access certain restricted pages like Chrome settings pages, the Chrome Web Store, or pages blocked by Content Security Policy.
I got an "Extension context invalidated" error▼
This happens when the extension updates while you have a page open. Simply refresh the page (Ctrl+R or Cmd+R) and try again.

Troubleshooting

Extension not working at all?

  1. Make sure the extension is enabled in Chrome (chrome://extensions)
  2. Try refreshing the page
  3. Check if "Auto-hover" is enabled in settings
  4. Try uninstalling and reinstalling the extension

Summary not appearing on hover?

  1. Ensure the link text contains legal keywords (e.g., "Terms", "Privacy")
  2. Try hovering for at least 1 second
  3. Check the hover delay setting in options
  4. Some dynamically-loaded content may need to be clicked first

Authentication issues?

  1. Try logging out and back in
  2. Clear extension data from Chrome settings
  3. Check your email for verification if you just signed up
  4. Ensure you're using the correct email/password

Still need help?

Contact Support